1. Preamble and Acceptance of Terms

These Terms and Conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement executed electronically between Abhita Land Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Plot No. C/23, Sector 12, Kharghar, near Gokhale School, Navi Mumbai, Maharashtra, India 410210 (hereinafter referred to as the “Company”, “Abhita”, “We”, “Us” or “Our”, which expression shall, unless repugnant to the context or meaning thereof, be deemed to include its successors, affiliates and permitted assigns) and any person or business entity who accesses, registers upon, subscribes to or otherwise avails of the services made available through the website www.abhitaeservices.com, the Abhita Verification Portal at portal.abhitaeservices.com, and any allied mobile or web application (collectively, the “Platform”) (hereinafter referred to as the “User”, “Client”, “Customer”, “You” or “Your”).

By accessing the Platform, creating an account, submitting an application, purchasing credits, or otherwise availing of any service offered by the Company, the User unconditionally and irrevocably agrees to be bound by these Terms, together with the Privacy Policy, the Refund Policy, the Cancellation Policy, and every other policy published on the Platform from time to time, each of which is incorporated herein by reference and forms an integral part of this agreement. If the User does not agree to be bound by these Terms in their entirety, the User is advised to refrain from accessing or using the Platform, and the Company shall bear no liability whatsoever arising from any unauthorised continued use.

2. Description of Services

The Company operates a business-to-business verification and due diligence platform through which registered and approved business entities may, upon payment of applicable service credits, avail of identity, document and background verification services including, without limitation, Permanent Account Number (PAN) verification, Goods and Services Tax (GST) registration verification, Aadhaar based verification (through Direct OTP and DigiLocker mediated flows, subject to explicit consumer consent as mandated under the Aadhaar Act, 2016 and regulations framed thereunder), vehicle registration and FASTag verification, corporate identification number verification, employment and UAN based history checks, credit information report retrieval, income tax return document retrieval, and such other verification services as may be introduced by the Company from time to time (collectively, the “Services”).

The Company acts solely as a technology intermediary that facilitates the retrieval and presentation of verification data sourced from authorised third party application programming interfaces, government repositories, regulated credit information companies and licensed data providers. The Company does not itself generate, manufacture or independently verify the underlying source data and shall not be held liable for any inaccuracy, incompleteness, delay or unavailability of data that originates from such third party sources, save and except where such inaccuracy arises directly from the gross negligence or wilful default of the Company in the transmission or presentation of such data.

3. Eligibility and Nature of the Client Relationship

The Platform is intended exclusively for use by business entities, proprietorships, partnerships, limited liability partnerships and companies duly registered and existing under the laws of India, and is not intended for use by individual consumers for personal, household or non-commercial purposes. Every prospective Client shall be required to submit true, accurate and current business registration particulars together with a valid business licence, incorporation certificate, GST registration certificate or such other supporting document as the Company may reasonably require, and shall be subject to a manual verification and approval process undertaken at the sole discretion of the Company prior to activation of the Client’s account.

The Company reserves the unqualified right to accept or reject any application for registration without assigning any reason, and further reserves the right to request additional documentation, clarification or a corrected document where the document initially submitted is found to be illegible, incomplete, expired, or otherwise insufficient for the purposes of due diligence, in which event the Client shall be notified and afforded a reasonable opportunity to resubmit the requisite document.

Each Client warrants and represents that it possesses full corporate or legal authority to enter into this agreement, that the individual executing the registration on behalf of the Client is duly authorised to do so, and that all information furnished to the Company, whether at the stage of registration or at any subsequent point, is true, complete and not misleading in any material particular.

4. Customer Rights and Responsibilities

4.1. Right to Information. Every Client shall have the right to receive clear and comprehensible information regarding the nature of the Services, the credits chargeable for each Service, the manner in which such credits may be purchased, and the process by which a verification request is executed, prior to the Client incurring any charge.

4.2. Right to a Report. Upon successful completion of a verification request, the Client shall be entitled to download a portable document format report reflecting the result of such verification, which report shall remain available for retrieval through the Client’s dashboard for the retention period specified in Clause 8 below.

4.3. Right to Grievance Redressal. Every Client shall have the right to raise a grievance in respect of any Service in the manner set out in Clause 15 (Grievance Redressal) below, and to receive an acknowledgement and substantive response within the timelines therein specified.

4.4. Responsibility to Use Lawfully. The Client undertakes and warrants that it shall use the Services strictly for legitimate business purposes, including bona fide employee background verification, vendor and contractor due diligence, customer onboarding under applicable Know Your Customer norms, and such other lawful commercial purposes as are consistent with the nature of the Services, and shall not use the Platform for any purpose that is unlawful, fraudulent, defamatory, or that infringes the rights, including the right to privacy, of any third party.

4.5. Responsibility to Obtain Consent. Where a verification request pertains to the personal data of a third party natural person, including but not limited to Aadhaar based verification, the Client bears sole and non-delegable responsibility for obtaining valid, informed and specific consent from such third party prior to initiating the verification request, and for maintaining a documentary record of such consent capable of being produced upon demand by the Company, any regulatory authority, or a court of competent jurisdiction. The Company shall be entitled to rely conclusively upon the Client’s representation of having obtained such consent and shall bear no liability for any breach by the Client of this obligation.

4.6. Responsibility to Safeguard Credentials. The Client is solely responsible for maintaining the confidentiality of its login credentials and for all activities that occur under its account, and shall notify the Company forthwith upon becoming aware of any unauthorised access or use.

5. Registration, Approval and Free Credits

Upon successful submission of a complete application and verification of the supporting documentation to the satisfaction of the Company, the Client’s account shall be activated and the Company may, at its sole and absolute discretion, credit the Client’s wallet with a limited quantum of complimentary credits to enable initial exploration of the Platform. The grant of such complimentary credits is a discretionary business courtesy extended by the Company and does not create any entitlement, precedent or continuing obligation on the part of the Company to extend similar or any credits in future.

6. Credits, Pricing and Payment

6.1. Access to the Services is extended on a prepaid credit basis. The Client shall be required to purchase credits through the payment gateway integrated with the Platform, presently facilitated by ICICI Bank Limited, a scheduled commercial bank licensed and regulated by the Reserve Bank of India, acting in its capacity as the Company’s authorised payment aggregator. One (1) credit shall, unless otherwise notified, correspond to Indian Rupees One (Rs. 1) of consideration.

6.2. The credit cost applicable to each individual Service shall be transparently displayed to the Client prior to the Client initiating a verification request, and no charge shall be levied without the Client’s prior action of initiating such request. Detailed pricing and payment breakdowns are additionally set out in the Company’s Pricing and Payment Policy, which is incorporated herein by reference.

6.3. All credits purchased are non-transferable to any other Client and shall not be redeemable for cash except strictly in accordance with the Refund Policy. Credits do not constitute a deposit, a stored value instrument for the purposes of the Payment and Settlement Systems Act, 2007, or any form of investment, and confer upon the Client no right, title or interest other than the contractual right to avail of the Services to the value of the credits so purchased.

6.4. The Services offered by the Company are presently structured on a pay-per-use, prepaid credit basis and do not, as of the date of publication of these Terms, involve any recurring, subscription based or automatically renewing charge debited to the Client’s payment instrument without a fresh, affirmative authorisation from the Client at the time of each top-up. Should the Company introduce any subscription based or auto-renewing payment mechanism in future, the Client shall be furnished with a clear, itemised breakdown of the recurring charge, its periodicity, and the manner of cancellation, prior to such mechanism being activated in respect of the Client’s account, in accordance with the applicable directions of the Reserve Bank of India governing e-mandates on recurring transactions.

7. Intellectual Property

All content, trademarks, logos, software, source code, database structures, verification report templates and other intellectual property appearing on or underlying the Platform are and shall remain the exclusive property of the Company or its licensors, and nothing contained in these Terms shall be construed as transferring or assigning any such intellectual property right to the Client. The Client is granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform strictly in accordance with these Terms and solely for the Client’s own internal business purposes.

8. Data Retention

Verification reports generated through the Platform shall remain available for download through the Client’s dashboard for a period of thirty (30) days from the date of generation, following which the underlying document file may be purged from the Company’s active storage systems, provided that the corresponding transaction record shall continue to be retained within the Company’s database for audit, statutory and evidentiary purposes for such period as is required under applicable law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, the aggregate liability of the Company, whether arising in contract, tort, statute or otherwise, in respect of any claim connected with the Services shall not exceed the total amount of fees actually paid by the affected Client to the Company in the six (6) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, consequential, special or punitive damages, including loss of profit, loss of business opportunity or loss of goodwill, even where the Company has been advised of the possibility of such damages.

10. Indemnification

The Client agrees to indemnify, defend and hold harmless the Company, its directors, officers, employees and agents from and against any and all claims, losses, damages, liabilities, costs and expenses, including reasonable legal fees, arising out of or in connection with the Client’s breach of these Terms, the Client’s failure to obtain requisite consent for any verification request, or the Client’s unlawful or unauthorised use of the Platform.

11. Suspension and Termination

The Company reserves the right to suspend or terminate a Client’s access to the Platform, with or without prior notice, in the event of a reasonable suspicion of fraudulent activity, breach of these Terms, non-payment, misuse of Services, or where required to do so pursuant to an order of a court, regulator or governmental authority. Upon termination, any unutilised credit balance shall be dealt with strictly in accordance with the Refund Policy then in force.

12. Force Majeure

The Company shall not be held responsible for any failure or delay in the performance of its obligations under these Terms where such failure or delay arises from circumstances beyond its reasonable control, including but not limited to acts of God, natural calamity, war, epidemic, governmental action, failure of internet or telecommunication infrastructure, or failure of a third party data source or payment gateway.

13. Amendment of Terms

The Company reserves the right to amend, modify or supplement these Terms at any time, and shall publish the revised Terms on the Platform together with the date of the last update. Continued use of the Platform following the publication of any amendment shall constitute the Client’s deemed acceptance of the amended Terms.

14. Website and Payment Security

The Platform is served exclusively over an encrypted HTTPS connection secured through a valid Secure Sockets Layer or Transport Layer Security certificate, and no payment card or banking credential is ever collected, transmitted through, or stored upon the servers of the Company. All payment processing is undertaken directly upon the secure, Payment Card Industry Data Security Standard compliant infrastructure of the Company’s payment aggregator, ICICI Bank Limited, and the Company at no point has access to the Client’s full card number, CVV or one time password.

15. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the Company has appointed a Grievance Officer to address any complaint or grievance in relation to the Platform. Any Client wishing to raise a grievance may write to the Grievance Officer at the electronic mail address support@abhitaeservices.com or telephonically at +91 77100 73844, and the Company shall acknowledge receipt of such grievance within forty eight (48) hours and shall endeavour, in good faith, to resolve the grievance within thirty (30) days of receipt thereof.

16. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, or their subject matter, formation or validity, shall be governed by and construed in accordance with the laws of India. Subject to Clause 17 below, the courts at Mumbai, within the ordinary original civil jurisdiction of the Hon’ble High Court of Judicature at Bombay, shall have exclusive jurisdiction to entertain any suit, proceeding or action arising out of or in connection with these Terms, and the Client hereby irrevocably submits to such jurisdiction and waives any objection on the ground of inconvenient forum.

17. Arbitration

Notwithstanding Clause 16 above, any dispute, controversy or claim arising out of or relating to these Terms, including any question regarding its existence, validity or termination, which cannot be resolved through good faith negotiation within thirty (30) days, shall be referred to and finally resolved by arbitration administered by a sole arbitrator appointed by the Company, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Mumbai, Maharashtra, and the language of the arbitral proceedings shall be English. The award rendered by the arbitrator shall be final and binding upon the parties.

18. Severability

Should any provision of these Terms be held by a court or tribunal of competent jurisdiction to be invalid, illegal or unenforceable, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect, and the parties shall, in good faith, negotiate a substitute provision that most closely reflects the original commercial intent of the severed provision.

19. Contact Us

For any query pertaining to these Terms, the Client may write to the Company at the following address:

Abhita Land Solutions Private Limited
Plot No. C/23, Sector 12, Kharghar, near Gokhale School, Navi Mumbai, Maharashtra, India 410210
Electronic Mail: support@abhitaeservices.com
Telephone: +91 77100 73844

Last updated: 31 August 2026