1. Introduction
This Refund Policy sets out, in a transparent and itemised manner, the circumstances in which Abhita Land Solutions Private Limited (the “Company”) shall refund consideration paid by a Client towards the purchase of credits upon the Abhita Verification Portal, and the manner in which such refund shall be processed. This policy is framed having regard to the nature of the Services, which are digitally delivered and, in the majority of instances, consumed instantaneously and irreversibly upon successful execution of a verification request.
2. General Principle
Credits purchased upon the Platform are consideration paid in advance for access to specific, individually priced verification Services. Once a credit has been successfully debited against a completed verification request that has returned a substantive result, the underlying Service shall be deemed to have been fully rendered, and no refund of the credit so consumed shall ordinarily be payable, save in the specific circumstances enumerated in Clause 3 below.
3. Circumstances Entitling a Client to a Refund
3.1. Failed Transaction. Where a verification request fails on account of a technical fault attributable to the Company or to a third party data source engaged by the Company, such that no substantive verification result is returned to the Client, the credit debited in respect of such failed request shall be automatically reversed to the Client’s wallet, ordinarily within twenty four (24) hours of the failure being detected, without any requirement of a separate request from the Client.
3.2. Duplicate Charge. Where a Client is inadvertently charged more than once, whether in credits or in the underlying monetary consideration paid to the payment aggregator, for what is objectively the same single verification request or the same single top-up instruction, on account of a technical error, the duplicate charge shall be reversed upon the Client bringing the same to the notice of the Company, supported by the relevant transaction reference.
3.3. Payment Debited Without Credit Allocation. Where consideration has been successfully debited from a Client’s payment instrument by the Company’s payment aggregator, ICICI Bank Limited, but the corresponding credits have not, on account of a technical or reconciliation failure, been reflected in the Client’s wallet within a reasonable time, the Company shall, upon verification of the underlying payment confirmation, either allocate the corresponding credits to the Client’s wallet or refund the consideration so debited, at the Client’s election.
3.4. Unutilised Balance Upon Account Termination Not Attributable to the Client. Where the Company terminates a Client’s account otherwise than for breach of the Terms and Conditions by the Client, any unutilised credit balance standing to the Client’s wallet as on the date of such termination shall be refunded to the original payment instrument used for the corresponding purchase.
4. Circumstances Not Entitling a Client to a Refund
4.1. A verification request that has been successfully executed and that has returned a substantive result, whether such result reflects the presence, absence, mismatch or invalidity of the underlying record, shall be deemed a successfully rendered Service, and the mere fact that the result was not to the Client’s satisfaction or expectation shall not, by itself, entitle the Client to a refund.
4.2. Credits shall not be refunded where the Client has furnished an incorrect, incomplete or invalid identifying particular of the Data Subject, resulting in a failed or inconclusive verification, it being the sole responsibility of the Client to input accurate particulars.
4.3. Credits shall not be refunded on account of the Client’s account being suspended or terminated for breach of the Terms and Conditions, including but not limited to fraudulent use, non-payment, or misuse of the Services.
4.4. The complimentary credits, if any, extended to a Client upon approval of its account pursuant to Clause 5 of the Terms and Conditions, being credits extended without consideration, shall not, in the event of any dispute, be refundable in monetary terms under any circumstance, it being clarified that this exclusion applies only to the complimentary component and not to credits subsequently purchased for consideration.
5. Procedure for Requesting a Refund
A Client seeking a refund under Clause 3 above shall submit a written request to the Company at support@abhitaeservices.com, setting out the relevant transaction identifier, the date of the transaction, and a brief description of the grievance. The Company shall acknowledge receipt of such request within forty eight (48) hours and shall, following verification of the underlying transaction records, communicate its determination to the Client within seven (7) business days of receipt of the request.
6. Mode and Timeline of Refund
Where a refund is determined to be payable, the same shall be processed to the original payment instrument or bank account used by the Client for the underlying transaction, through the payment aggregator, ICICI Bank Limited. The Client is advised that while the Company shall initiate the refund within five (5) business days of its determination under Clause 5, the actual credit of the refunded amount to the Client’s account is subject to the processing timelines of the Client’s issuing bank or payment instrument provider, and may take up to seven (7) to fourteen (14) business days from the date of initiation, over which timeline the Company exercises no control.
7. No Cash Refunds
The Company does not, under any circumstance, issue refunds in cash or through any mode other than reversal to the original payment instrument or bank account through which the underlying payment was made, this restriction being necessary for compliance with applicable anti-money laundering and know your customer norms.
8. Relationship with Cancellation Policy
This Refund Policy is to be read together with, and is subject to, the Company’s Cancellation Policy, which separately governs the circumstances in which a top-up transaction that has not yet been completed may be cancelled prior to the debit of consideration.
9. Contact Us
Abhita Land Solutions Private Limited
Plot No. C/23, Sector 12, Kharghar, near Gokhale School, Navi Mumbai, Maharashtra, India 410210
Electronic Mail: support@abhitaeservices.com
Telephone: +91 77100 73844
Last updated: 31 August 2026